Coronavirus & Delivery Updates

****Orders are currently taking 2-3 working days to be dispatched****
****No additions to orders can be made at this time****
****No collection of orders at this time****

1 June 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Wednesday 27th May  Today
Thursday 28th May       Today
Friday 29th May            Today
Saturday 30th May       Tuesday 2nd June
Sunday 31st May          Tuesday 2nd June / Wednesday 3rd June
Today                    Wednesday 3rd June / Thursday 4th June

29 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Wednesday 27th May  Today / Monday 1st June
Thursday 28th May      Monday 1st June / Tuesday 2nd June
Today                    Tuesday 2nd June / Wednesday 3rd June

As we continue to be very busy we have worked weekends, bank holidays and are now recruiting a twilight team to try and get our level of service close to where it used to be. Thanks for your patience throughout this. Have a great weekend!

28 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Tuesday 26th May        Today
Wednesday 27th May  Friday 29th May / Monday 1st June
Today                    Monday 1st June / Tuesday 2nd June

27 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Sunday 24th May      Today
Monday 25th May        Today
Tuesday 26th May        Today / Thursday 28th May
Today                    Friday 29th May

26 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Tuesday 19th May     Tuesday 26th May
Wednesday 20th May  Tuesday 26th May
Thursday 21st May       Tuesday 26th May
Friday 22nd May           Tuesday 26th May
Saturday 23rd May    Tuesday 26th May
Sunday 24th May          Tuesday 26th May
Monday 25th May        Tuesday 26th May / Wednesday 27th May
Today                    Wednesday 27th May / Thursday 28th May

We have worked really hard to get the backlog down over the weekend and over the bank holiday as well. We have added more extra shifts in the evening and continue to tweak our processes. Our goal is still to get to the point we are at next day dispatch although we are not sure when we will achieve this. At the moment, due to the effort put in by the team we have managed to get it down to 2-3 days lead time rather than 5 days. We will continue to work on that as each day passes.

We have had another Qualatex delivery and as all the items are booked in we expect to see a surge in orders. We have limited the number of Deco Bubbles and the Planet Earth Bubbles as well.

25 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Tuesday 19th May     Tuesday 26th May
Wednesday 20th May  Tuesday 26th May
Thursday 21st May       Tuesday 26th May
Friday 22nd May           Tuesday 26th May
Saturday 23rd May    Tuesday 26th May
Sunday 24th May          Tuesday 26th May
Today                    Wednesday 27th May

22 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 18th May     Today
Tuesday 19th May      Today / Tuesday 26th May
Wednesday 20th May   Wednesday 27th May
Thursday 21st May        Thursday 28th May
Today                     Friday 29th May

21 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Sunday 17th May       Today / Friday 22nd May
Monday 18th May      Friday 22nd May / Tuesday 26th May
Tuesday 19th May      Tuesday 26th May
Wednesday 20th May   Wednesday 27th May
Today                     Thursday 28th May

We are still busy working through the backlog. We are making a concerted effort this weekend with full shifts with the maximum number of team-members we can have in the building working each day. This will hopefully bring the lead-time down. Stock is running short on quite a number of items but we are starting to see more regular deliveries from some manufacturers. Currently in goods-in we have deliveries from Grabo, Amscan and Unique with APAC expected.

We have limited the number of orders you can place to one a day to try and ease the pressure on the warehouse team and bring the backlog down. So please think carefully before hitting the ‘Confirm Order’ button.

Thanks, once again, for you continued faith in us all here at Balloon Market.

20 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Friday 15th May         Today
Saturday 16th May    Today
Sunday 17th May       Thursday 21st May
Monday 18th May     Thursday 21st May / Friday 22nd May
Tuesday 19th May     Tuesday 26th May
Today                     Wednesday 27th May

19 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Thursday 14th May          Today
Friday 15th May         Today / Wednesday 20th May
Saturday 16th May        Wednesday 20th May
Sunday 17th May       Thursday 21st May
Monday 18th May     Thursday 21st May / Friday 22nd May
Today                     Tuesday 26th May

To try and reduce the backlog as quickly as possible we have restricted the number of orders you can place in a day to just one. We will also be working with a larger team throughout the weekend and on the Bank Holiday Monday. The latest delivery we have had in is Amscan and another Unique order.

Thanks for your continued support.

18 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Wednesday 13th May     Today
Thursday 14th May   Today / Tuesday 19th May
Friday 15th May            Tuesday 19th May / Wednesday 20th May
Saturday 16th May    Wednesday 20th May / Thursday 21st May
Sunday 17th May       Thursday 21st May / Friday 22nd May
Today                     Friday 22nd May / Tuesday 26th May

We continue to be busy and due to the unprecedented volume of orders we continue to receive, our lead-time has increased again to 5 working days due to the massive backlog of orders.

Any orders placed today will be dispatched on Friday or Tuesday next week (Bank holiday on Monday). We are also going to be limiting the number of orders that can be placed per day to 1. Please think carefully about what you need to order before ordering when this is live as we will not be able process a second order for you until the following day.

We have the full team back at work now but the layout of the warehouse has completely changed to allow for distancing. Everyone that can, is working from home. However, it does slow order processing.

Realistically, we will be in this situation for at least another 2 to 3 weeks.

Thanks for your continued patience.

15 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 11th May     Today
Tuesday 12th May      Today / Monday 18th May
Wednesday 13th May   Monday 18th May / Tuesday 19th May
Thursday 14th May    Tuesday 19th May / Wednesday 20th May
Today                     Thursday 21st May

14 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 11th May     Today
Tuesday 12th May      Friday 15th May / Monday 18th May
Wednesday 13th May   Monday 18th May / Tuesday 19th May
Today                  Tuesday 19th May / Wednesday 20th May

We are slowly bringing the backlog down. We now have some evening shifts starting this evening that some of the office staff working from home volunteered to do! Thanks guys! The lead-time of orders is slowly coming down too. We are now closer to 3 days than 5 days which we are very relieved about! Our first Grabo delivery arrived but there is limited amounts in there. We also received another Unique delivery as well. And more vinyl too! Keep coming back to this page for daily updates.

13 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Saturday 9th May      Today
Sunday 10th May   Today
Monday 11th May        Thursday 14th May / Friday 15th May
Tuesday 12th May     Monday 18th May
Today                 Tuesday 19th May

12 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Thursday 7th May      Today
Friday 8th May        Today
Saturday 9th May          Today / Wednesday 13th May
Sunday 10th May        Wednesday 13th May
Monday 11th May      Thursday 14th May / Friday 15th May
Today              Friday 15th May / Monday 18th May

As you can see, we are starting to make some progress with the lead times. So anything ordered today, Tuesday could be dispatched on Friday. We hope to get it down to 3 days maximum by next week and down to 1 day the following week! We will be doing this by adding some extra evening shifts. We now have a full working-from-home team in action but the warehouse is still not up to full strength just yet. Our stock position is improving every day with deliveries coming in daily. We have received another Unique delivery so plenty of Unique numbers are available. Qualatex delivery is due in again in the next couple of days. Another Amscan order is due today. We are also expecting one of our 3 Grabo deliveries today or tomorrow. The manufacturers are, of course, experiencing similar issues as we are but are all doing really well with the lead-times they are achieving.

11 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 4th May    Today
Tuesday 5th May    Today
Wednesday 6th May     Today / Tuesday 12th May
Thursday 7th May         Tuesday 12th May / Wednesday 13th May
Friday 8th May        Wednesday 13th May
Saturday 9th May          Thursday 14th May
Sunday 10th May          Thursday 14th May / Friday 15th May
Today                        Monday 18th May

We continue to work weekends to try and get through the backlog. Everything we were due to dispatch tomorrow will actually be dispatched today. Also some of the Wednesday dispatch will also be dispatched today so we are making progress. However, we are receiving more and more orders every day, so are still saying it will take up to 5 working days at the moment. We hope to have this number lower by the end of the week. Please order as far in advance as possible and check back on this page regularly for updates.

8 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 4th May    Saturday 9th May / Sunday 10th May / Monday 11th May
Tuesday 5th May    Tuesday 12th May
Wednesday 6th May     Wednesday 13th May
Thursday 7th May         Thursday 14th May
Today                     Friday 15th May

We are open as usual today to continue attacking the backlog. We are also available on the phones / livechat etc.

We have collections from DPD on Saturday and Sunday so you may get notifications from them to say your order is on its way, however we are told they will just be held at Bournemouth until they are dispatched on Monday.

Enjoy your bank holiday if you are getting some down time 😊

7 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Sunday 3rd May     Today!
Monday 4th May       Today / Monday 11th May
Tuesday 5th May           Tuesday 12th May
Wednesday 6th May     Wednesday 13th May
Today                     Thursday 14 May

We are still working through the orders to bring the backlog down. We are managing to balance getting the orders out and restocking really well. Credit to the team! Thank you to everyone with your words of gratitude to the team by email, phone and on social media. It really means a lot to us all. Unfortunately there are still some people that are not being nice to the customer service team. Please be nice! The team are working flat out to get through this backlog. We will get there but please be patient and check back on this page regularly to see when you order is likely to be dispatched.

Stock waiting to be booked in here includes Amscan, Creative, APAC, Oaktree.

Tomorrow is a Bank holiday, and whilst we are still working to get through the orders, there are no courier or Royal Mail collections. Any orders packed Friday, Saturday and Sunday will be dispatched on Monday. Delivery will be by your chosen method.

Thanks for supporting us through this time. We hope we can get back to somewhere close to a normal level of service soon.

6 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Friday 1 May           Today, 6 May
Saturday 2 May          Today, 6 May
Sunday 3 May                Thursday 7 May
Monday 4 May               Monday 11 May / Tuesday 12 May
Tuesday 5 May           Tuesday 12 May / Wednesday 13 May
Today                     Wednesday 13 May / Thursday 14 May

We have had a huge delivery from Qualatex. It is currently being checked off and booked in. Most stock will be back up to a very good level. There is also an Amscan delivery and APAC delivery in Goods-In as well. These are likely to be checked off and booked in today / tomorrow. We are expecting a Grabo delivery in the next week. If you have asked to be notified when something is back in stock, be on the lookout for the email notification.

We will be continuing to process orders for dispatch 7 days a week to attempt to get through our backlog.

Thanks for your support.

5 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Thursday 30 April   Today, 5 May
Friday 1 May               Today, 5 May / Wednesday 6 May
Saturday 2 May              Wednesday 6 May
Sunday 3 May                Thursday 7 May
Monday 4 May           Thursday 7 May / Monday 11 May
Today                     Tuesday 12 May

We are continuing to work through the backlog of orders.

One thing to note is that courier companies will NOT be delivering on Friday as it is a Bank Holiday. However we will still be open processing orders and taking your calls as normal.

Thanks for ordering with Balloon Market.

4 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Tuesday 28 April     Today, 4 May
Wednesday 29 April  Today, 4 May
Thursday 30 April          Today, 4 May / Tuesday 5 May
Friday 1 May                  Wednesday 6 May
Saturday 2 May          Thursday 7 May
Sunday 3 May                Thursday 7 May / Monday 11 May
Today          Monday 11 May

We have worked through the weekend to try and get ahead and the orders placed on the 29th April that were due to be dispatched tomorrow, are being dispatched today. However, with the number of orders placed over the weekend, the lead time for orders after those dispatched today has increased. Unfortunately those that are placed today, Monday will only be dispatched from next Monday the 11th May.

We are doing everything we can to get the orders out including increasing the number of people working in the warehouse (whilst being safe) and weekend working.

Due to the high demand and the delays from manufacturers after they closed down, we are now starting to experience some stock shortages. But we do have a number of very large deliveries due in this week.

We will still contact you to let you know if anything is missing on your order but can we please request that you do not order more than the number stated as available on the website. It will really help us to be able to serve you better and faster.

Please return back to this page regularly to ensure you know when your orders will be dispatched. Please note, these are pretty accurate estimations as to when we will be able to get your order out so please take heed when placing your order.

1 May 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 27 April    Today, 1 May
Tuesday 28 April        Today, 1 May / Monday 4 May
Wednesday 29 April     Tuesday 5 May
Thursday 30 April          Wednesday 6 May
Today          Thursday 7 May

We are getting through the backlog of orders and are now aiming for next day dispatch by the end of next week but we will keep you up to date right here on this page. Please place your orders as far in advance as possible to avoid disappointment.

30 April 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Monday 27 April    Today, 30 April / Friday 1 May
Tuesday 28 April        Friday 1 May / Monday 4 May
Wednesday 29 April     Tuesday 5 May
Today          Wednesday 6 May

Thanks for your orders. The information we are providing on the website regarding dispatch dates is accurate as is the date provided at the checkout page. We update these daily. We are still getting through the backlog of orders from Monday and will move onto Tuesday from tomorrow.

All orders are dispatched by the method you choose when going through checkout. Delays on Royal Mail services have been reported. We are also seeing some delays with Parcelforce. DPD are pretty much on top of everything. We have had the odd delay. To get your parcel as fast as possible, choose Express Courier at checkout.

29 April 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Sunday 26 April      Today, 29 April
Monday 27 April        Today, 29 April / Thursday 30 April / Friday 1 May
Tuesday 28 April            Monday 4 May / Tuesday 5 May
Today          Tuesday 5 May / Wednesday 6 May

We are currently looking at options to try and fulfil more orders in a day with the team. This is likely to be implemented from next week but we estimate it will still be at least a couple of weeks before we get anywhere close to next day dispatch which is our current goal. Thank you for your patience during this difficult time and thank you for your orders.

28 April 2020 - Dispatch Update

Orders Placed:    Estimated Dispatch:
Friday 24 April     Today, 28 April
Saturday 25 April       Today, 28 April
Sunday 26 April             Today, 28 April / Wednesday 29 April
Monday 27 April               Wednesday 29 April / Thursday 30 April / Friday 1 May
Today          Friday 1 May / Monday 4 May

Unfortunately, once your order is placed, it cannot be added to at this time due to a limited team. Please be kind when in contact with the customer service team. They are under a lot of pressure and this restriction is to allow as many orders to be processed as quickly as possible.

27 April 2020 - Update

We worked some shifts over Saturday and Sunday to try and get through the backlog. However we have had an unprecedented weekend. Thank you to everyone who has placed an order with us. The time it is taking for us to get the orders out the door is rising so please do bear this in mind when placing your order if you do have any time sensitive work. We are doing out best to get through the backlog given the limiting circumstances we are living in at the moment. Thank you for your patience.

Orders placed Thursday 23rd April will be dispatched today, Monday 27th April.

Orders placed Friday 24rd April will be dispatched Tuesday 28th/Wednesday 29th April.

Orders placed over the weekend (25th/26th April) will be dispatched Wednesday 29th/Thursday 30th April.

Orders placed today will be dispatched Thursday 30th April.

**Please remember, we are not offering additions to orders at this time**

24 April 2020 - Update

Remaining orders from 22 April will be dispatched today.
Some orders placed yesterday, 23 April will be dispatched today with the remainder on Monday.
Orders placed today, 24 April will be dispatched from Monday 27 April.
Orders placed on Saturday and Sunday will be dispatched from Tuesday, 28 April

We are working some shifts over the weekend to try and get further ahead.

Thanks for your patience through this time.

Stay safe and have a good weekend!

23 April 2020 - Update

Remaining orders from 21 April will be dispatched today. Orders placed yesterday, 22 April will be dispatched today and tomorrow, possibly Monday. Orders placed today will be dispatched from Monday 27 April. We have increased the number of people in the warehouse to 6 from 5 yesterday with Gary returning. The number of orders appears to be slowing a little now. Anything placed tomorrow (Friday) and over the weekend is likely to be shipped from Tuesday 28 April onwards. We feel we are starting to slowly get through the backlog so hopefully, by the end of next week we will be getting back to a level of service that is close to what we prefer to offer!

Manufacturer orders have been placed and will be with us next week but out of stock / low stock items will take longer than usual to get back on the shelves.

Thanks again for your orders – we all appreciate it!

22 April 2020 - Update

Remaining orders from 20 April will be dispatched today. Orders placed yesterday, 21 April will be dispatched today and tomorrow. Orders placed today will be dispatched on Friday, 24 April and Monday 27 April. We have increased the number of people in the warehouse to 5 from 4 whilst still maintaining strict distancing rules and cleaning regimen. We have also increased our working hours to try and get the orders out as fast as we possibly can. Thanks for your patience during this difficult time.

21 April 2020 - Update

We are open! Orders might take longer to arrive than usual due to a skeleton workforce. We are not taking orders for collection or additions to orders already placed.

17 April 2020 - Update

It's seems we are all getting used to the lockdown lifestyle now as we look to the future, hopefully, opening in the near future with social distancing measures.

01 April 2020 - Update

It's hard to remain positive, however, we are doing our very best to remain hopeful in the current situation. There is Government help out there for businesses, so it's definitely worthwhile researching what you can do to keep your business alive and thriving.
Let's do our bit to help stop this virus in its tracks and stay inside if we can!
Stay safe everyone.

31 March 2020 - Update

We are still closed and will be for the foreseeable future – probably at least 3 or 4 weeks depending when the Government eases lockdown.
It is great to see so many of our industry taking full responsibility and doing the right thing. It will continue to be difficult, but using the time wisely is important. There is nothing any of us can do about the situation outside of our control, so this time is an opportunity to do all the things we never get around to doing and / or improving ourselves and our businesses. The Qualatex Convention this week is a great FREE resource that is running 24 hours a day until Friday! Why not make use of it.
Everyone here at Balloon Market is either working at home or furloughed now.
Stay safe everyone.

24 March 2020 - Update

The UK is now on lockdown. Balloon Market is closed. You will not be able to place orders, but you will be able to add to your baskets in preparation for when we come out at the other end.
This is a very difficult time for us all, but the decision has been made - we are locked down. We should now take heed of this and act appropriately. We are in a non-essential industry. We need to simply stop, no matter how painful that is. However you look at it, it will be less painful than the result of ignoring the directive of locking down.
We will come through this. We will survive and thrive. Be positive and don’t worry about things you have no control over. Watch less of the news and try to enjoy home life.
Be safe.

23 March 2020 - Update

Business as normal. Deliveries are continuing. Orders are being dispatched as usual.
Everyone that can work from home is now working from home. We have started our furloughing process so some of the warehouse team will not be working from tomorrow, reducing the number of people the rest of the team will be in contact with. The people being furloughed are those that are in higher-risk groups. Further furloughing will take place should it become necessary. Still only one team member self-isolating due to a housemate having a cough.
There will be difficult times ahead but we hope to maintain a full service for as long as possible in order to be able to support all our customers. Ultimately, we are a very low-risk business as we are entirely online, we are not allowing anyone in the building other than those that work here, we have a very strict cleaning & sanitising regimen and we are maintaining a safe distance from each other when at work. We are also taking everyone’s temperature daily.
Be safe

 

19 March 2020 - Update

Business as normal. Deliveries are continuing. Orders are being dispatched as normal. More parcels are going through the courier networks. We have noticed that some of the standard courier deliveries are a little slower. Royal Mail Special Delivery have taken off the by 1.00pm level of service so it will just be next day.
2 more of the team are working from home, Aimee and Anna Jayne. No more self-isolation cases.
Be safe

 

18 March 2020 - Update

Business is continuing as normal.
We have another person self-isolating as their housemate has a temperature. This is not affecting our operation. Deliveries are still being received and orders are still being dispatched as normal.
3 of the office team are working from home now. Another 3 will be by tomorrow.

The Government briefing yesterday highlighted the plans for supporting businesses over this period. More details can be found here:
Government Guidance for employees, employers and businesses
This will continue to develop over time as the Government are committing to do “Whatever it takes” to get through this. Yesterday’s briefing can be seen here in full:
Government briefing – 17 March 2020
Be safe everyone!

 

17 March 2020 - Update

We are trading as normal. Courier and Royal Mail collections are all still operating, and we have a full team in the warehouse. Ordering up until 3.00pm as usual. Following the Government guidelines from yesterday we are implementing home-working for those that can, so by the end of the week, almost everyone will be working from home. This will not affect our communication with our customers as the home setup is with their PC and phone from the office, so hopefully, you will not experience anything different in the level of service.
We have one person working from home who is also self-isolating as her partner has developed a cough. No-one else is showing symptoms or is sharing a house with anyone showing symptoms. We are all taking social distancing very seriously inside and outside of work.
We have put in place very strict cleaning procedures that are carried out throughout the day. This includes wiping everything that is touched with a sanitise solution – pens, keyboards, phones, knives, door handles etc. Hand washing has become a habit and we are all making our own drinks ☹

Collecting orders from Balloon Market
We have taken the precaution of locking the office to reduce the contact with people from outside the business – an extension of our social distancing policy. You can still collect an order from us but if you do, please follow the instructions on the front door. Please note, all orders for collection must be placed online before collection. We will not be allowing access to the office over the coming weeks / months for viewing products or placing orders with the team. If you have not placed an order and come to collect, we will ask you to place the order in your car and return for collection. Sorry ☹

Returns policy
We have amended our returns policy to allow more time for you to return goods that you may have but not used due to coronavirus related cancellations. We have done this try to help businesses in this difficult time. You now have 14 days to return items instead of 7 days. This is a temporary measure. If you have goods you would like to return but have gone past the 14 days return window, please still get in touch. We cannot promise anything, but we still might be able to help.

Training courses
Training courses for the coming weeks have been postponed / cancelled. To see what course are still available visit our training page. Please be aware some of the courses remaining still may be cancelled depending on how long the virus continues.
We will continue to monitor all the Government guidelines and implement whatever is necessary to protect our team and our customers and hopefully continue to offer you the service you are used to.


 

13 March 2020 - Update

Please watch the video below to see what we're doing at Balloon Market to protect ourselves from Coronavirus:

 

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