Delivery & Returns

FREE Delivery and FOREVER discounts!

These discounts apply when ordering online only and the code must be entered at the time of ordering.

Spend over £100 + VAT    =    FREE DELIVERY. Enter code FREEDEL (Reduced delivery charges for Highlands, offshore locations and European destinations. Reduced delivery if weight goes over 25KG).
Spend over £250 + VAT    =    £15 off. Enter code 15OFF
Spend over £400 + VAT    =    £25 off. Enter code 25OFF

Make a note of these codes as you will be able to use them again and again!

The Details

We use various couriers and Royal Mail for our deliveries. Prices are based on weight of the order. We will always aim to get your order out on the day it is received and from then would normally be with you within a week. This is dependent on stock available and your delivery area. Sometimes delivery may be delayed in certain remote locations. In these circumstances we will always aim to let you know of any delivery delays. If you do need your order quickly, please let us know in your order by putting a comment with the date they are required and choose the fastest delivery option available (Courier / Special Delivery).

Please select the most appropriate charge for your delivery area. Sadly we are un-able to provide a guaranteed delivery date or time for your goods if 1st or 2nd class is chosen.  Delivery is usually made between 8am – 6pm, Monday to Friday only but Royal Mail deliveries may arrive on Saturdays (but this is not a service we offer).

A signature will be required if choosing courier or Special Delivery. If no-one is available to sign for the delivery, a card will be left with instructions and the goods will be taken back to the courier/Royal Mail depot.

Prices are worked out automatically based on weight and destination as per the tables below. The option of 1st and 2nd Class Royal Mail will only be offered if your order is below 1kg in weight. Please be accurate when entering your address details and provide a full address including postcode, as we cannot be held responsible for any delays or non delivery that occur due to an incorrect address being entered when ordering. If you would like to add a special note to your delivery package, please include this in the ordering process and we will add the note to the package for you. Unfortunately we cannot guarantee the instructions will always be followed by the delivery person.

Sometimes there will be unforeseen delays due to acts of God, snow, floods, road accidents/closures, plagues of locusts etc. When this happens we will always do our utmost to inform you of the delay as soon as possible and let you know when the goods will be delivered. We cannot be held responsible for these unforeseen circumstances and are unfortunately unable to offer a refund should these occur.

Once delivered at the given address, it is no longer the responsibility of Balloon Market.  If the goods are accepted or signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund.

Courier / Special Delivery – up to:

1kg

2kg

7.5kg

25kg

50kg

75kg

100kg

125kg

150kg

England Wales and Scottish Lowlands*

£6.95

£6.95

£6.95

£6.95

£13.95

£19.95

£25.95

£31.95

£37.95

Scottish Highlands & Islands*

£9.50

£12.50

£16.95

£16.95

£33.90

£50.85

£67.80

£84.75

£101.70

Northern Ireland (Courier - 2-3 days)*

 £11.50

 £11.50

£11.50

£16.95

£33.90

£50.85

£67.80

£84.75

£101.70

Channel Islands (2-3 Days)*

£9.50

£12.00

£12.00

£12.00

£24.00

£36.00

£48.00

£60.00

£72.00

Isle of Man / Isles of Scilly (2-3 Days)*

£9.50

£12.50

£18.00

£18.00

£36.00

£54.00

£72.00

£90.00

£108.00

Republic of Ireland (2-3 Days)*

£16.95

£16.95

£16.95

£16.95

£33.90

£50.85

£67.80

£84.75

£101.70

 

 

 

 

 

 

 

 

 

 

Austria (4 - 5 Days)*

£22.00

£22.00

£22.00

£22.00

£44.00

£66.00

£88.00

£110.00

£132.00

Belguim (2 - 3 Days)*

£18.95

£18.95

£18.95

£18.95

£37.90

£56.85

£75.80

£94.75

£113.70

Bulgaria (4 - 9 Days)*

£43.00

£43.00

£43.00

£43.00

£86.00

£129.00

£172.00

£215.00

£258.00

Croatia (8 - 10 Days)* £32.00 £32.00 £32.00 £32.00 £64.00 £96.00 £128.00 £160.00 £192.00

Denmark (4 - 5 Days)

£22.00

£22.00

£22.00

£22.00

£44.00

£66.00

£88.00

£110.00

£132.00

Estonia (5 - 6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Finland (5-6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

France (2-3 Days)*

£18.95

£18.95

£18.95

£18.95

£37.90

£56.85

£75.80

£94.75

£113.70

Germany (2-3 Days)*

£18.95

£18.95

£18.95

£18.95

£37.90

£56.85

£75.80

£94.75

£113.70

Greece (4 - 9 Days)*

£43.00

£43.00

£43.00

£43.00

£86.00

£129.00

£172.00

£215.00

£258.00

Hungary (5 – 6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Iceland - including £25 customs charge (4 - 9 Days)*

£68.00

£68.00

£68.00

£68.00

£111.00

£154.00

£197.00

£240.00

£283.00

Italy (4 - 5 Days)*

£26.00

£26.00

£26.00

£26.00

£52.00

£78.00

£104.00

£130.00

£156.00

Latvia (4 - 9 Days)*

£43.00

£43.00

£43.00

£43.00

£86.00

£129.00

£172.00

£215.00

£258.00

Lithuania (4 - 9 Days)*

£43.00

£43.00

£43.00

£43.00

£86.00

£129.00

£172.00

£215.00

£258.00

Malta (6 - 8 Days)*

£65.00 £65.00 £65.00 £65.00 £130.00 £195.00 £260.00 £325.00 £390.00

Norway (8 – 10 Days)

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Poland (5-6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Portugal (5-6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Romania (5 - Days)*

£34.00 £34.00 £34.00 £34.00 £68.00 £102.00 £136.00 £170.00 £204.00
Slovakia (8 - 10 Days)* £32.00 £32.00 £32.00 £32.00 £64.00 £96.00 £128.00 £160.00 £192.00

Slovenia (5-6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Spain (4-5 Days)*

£26.00

£26.00

£26.00

£26.00

£52.00

£78.00

£104.00

£130.00

£156.00

Sweden (5-6 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

Switzerland (8 – 10 Days)*

£32.00

£32.00

£32.00

£32.00

£64.00

£96.00

£128.00

£160.00

£192.00

The Netherlands (2-3 Days)*

£18.95

£18.95

£18.95

£18.95

£37.90

£56.85

£75.80

£94.75

£113.70

 

Courier Before 1PM

1kg

2kg

7.5kg

25kg

50kg

75kg

100kg

125kg

150kg

England Wales and Scottish Lowlands*

£11.95

£11.95 £11.95 £11.95 £23.90 £35.85 £47.80 £59.75 £71.70

 

Courier Saturday Delivery up to:

25kg

50 kg

75 kg

100 kg

125 kg

15kg

England, Wales, Scotland (Limited destinations)*

£19.95

 

£39.90

 

£59.85

 

£79.80

 

£99.75

 

£119.70

 

*In some situations (such as ordering larger items that will not fit in the main package) there may be an extra delivery charge. Should this be the case you will be contacted by a member of our team before dispatch of your order.

Royal Mail (UK Only) – up to:

100g

250g

500g

1kg

1st Class

£1.95

£3.25

£3.95

£4.25

2nd Class

£1.50

£2.75

£3.25

£3.75

Estimated Delivery Times

Courier / Special Delivery - Next working day after dispatch (Monday to Friday). Please note dispatch may not be date of order, although we always try our best to achieve this. Highlands, off-shore destinations and Republic of Ireland take 2-3 days by courier and Special Delivery.

European destinations are defined in the table above. These are guidelines and are not guaranteed delivery times. 

Saturday Courier Delivery - Sent on Friday for delivery on Saturday. Limited UK destinations. If not offered as an option as you go through checkout, it is not available with our courier. Please note, although the courier service and Royal Mail Special Delivery are very good and most deliveries are made successfully, we have found the Saturday reliability is not at the level of Monday-Friday deliveries. We therefore are unable to absolutely GUARANTEE Saturday deliveries.  If missed on Saturday, your order will be delivered on Monday. Please bear this in mind if choosing the Saturday Delivery option.

Royal Mail 1st Class - 1-2 working days (not guaranteed - May be longer)

Royal Mail 2nd Class - 2-7 working days (not guaranteed - May be longer)

If you need your order for a specific date, please let us know in your notes when placing your order. 

IMPORTANT: We are not able to guarantee a delivery date if you choose 1st or 2nd Class Royal Mail so if you do need your order for a specific date, please choose Courier or Special Delivery. 

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